cz999 Terms and Conditions

These terms and conditions ("Terms") form a binding legal agreement between the cz999 platform and all its users ("you" or "player"). Using any service of cz999, creating an account, or participating in any game constitutes your acceptance of these Terms.

These Terms apply to players residing in Bangladesh and following Bangladesh Standard Time (BST, UTC+6). cz999 reserves the right to amend or update these Terms at any time. Changes will take effect from the moment they are published.

cz999 operates as a safe and reliable platform following SSL encryption and fair play principles. All gaming activities are conducted on the basis of transparency and integrity.

2.1 Age Eligibility

To open an account and play on cz999, you must be at least 21 (twenty-one) years of age. The platform is strictly prohibited for minors. cz999 may request a copy of a valid identity document at any time for age verification purposes.

2.2 One Account Policy

Only one account per person is permitted. Creating multiple accounts from the same individual, family, or household is strictly prohibited. In cases of suspicion, cz999 reserves the right to investigate and suspend one or all such accounts.

2.3 Accurate Information

All information provided at registration — name, email, mobile number, date of birth — must be truthful, accurate, and complete. Providing false information will result in account termination and cancellation of all earned bonuses.

The security of your account is entirely your responsibility. Always keep your password and login details confidential and do not share them with any third party.

• You are personally responsible for all activities carried out from your account.
• Any unauthorised access must be reported to the cz999 support team immediately.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.
• Placing bets or playing games on behalf of someone else through your account is prohibited.

3.1 KYC Verification

cz999 complies with Anti-Money Laundering (AML) policies. As a result, for large transactions or withdrawals, you may be asked to submit a National ID (NID), passport, or other valid identity document. Withdrawal processing may be temporarily delayed until verification is complete.

4.1 Deposits

The following payment methods are available for depositing funds on cz999: bKash, Nagad, Rocket, Upay, and bank transfer.

• Only use payment methods registered in your own name.
• Deposits from third-party accounts or credit cards are prohibited.
• Once a deposit is successful, the funds will be credited to your gaming wallet instantly.

4.2 Withdrawals

Withdrawals must be made using the same payment method used for the deposit.

• Active bonus wagering requirements must be met before a withdrawal can be made.
• cz999 reserves the right to hold withdrawals in cases of fraud or suspicious activity.
• The player is solely responsible for complying with any applicable annual tax obligations.

cz999 offers various types of bonuses and promotional offers. The following general conditions apply to all bonuses.

5.1 Welcome Bonus

New players receive a 200% bonus on their first deposit, up to ৳10,000. To be eligible to withdraw this bonus, a 15x wagering requirement on the bonus amount must be completed.

5.2 VIP Cashback

Weekly cashback is provided across cz999's five VIP tiers:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

5.3 General Bonus Terms

• Wagering requirements must be met before a bonus offer expires.
• A maximum bet limit applies to bets placed using bonus funds.
• Bonuses will be forfeited in cases of multiple accounts or bonus abuse.
• cz999 reserves the right to modify or withdraw any bonus offer at any time.
• In the event of any dispute regarding a bonus, the decision of cz999 is final.

cz999 offers betting across various categories including slots, live casino, cricket betting, fishing games, and more. The following rules apply to all betting activities.

• Once a bet is confirmed, it cannot be cancelled or changed.
• cz999 reserves the right to void bets in the event of any issue caused by a technical error.
• For sports betting, match results will be determined based on the official result.
• Bets related to a match may be voided if there are reports or suspicions of match manipulation.

6.1 Maximum Win Limits

cz999 sets maximum win limits for single bets or combined sessions. These limits may vary by game and may change from time to time. Contact the support team for limits specific to a particular game.

cz999 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a source of addiction.

• Only bet within your means — do not wager what you cannot afford to lose.
• cz999 offers deposit limits, loss limits, and self-exclusion options.
• If you notice signs of gaming addiction, contact the support team immediately.
• You are advised not to play while under the influence of alcohol or drugs.

For more information on responsible gaming, visit our Responsible Gaming page.

The following activities are strictly prohibited on cz999 and any such activity may result in account termination and legal action:

• Using the platform for money laundering or illegal transfer of funds.
• Gaining an unfair advantage in games through software, bots, automated scripts, or any other artificial means.
• Exploiting system errors or bugs to gain an unfair advantage.
• Bonus abuse — collecting bonuses using multiple accounts or false identities.
• Using cz999's brand, logo, or other intellectual property without permission.
• Harassing other players or damaging the environment of the platform.
• Chargeback fraud or credit card fraud.

cz999 uses industry-standard SSL encryption technology to keep your personal information secure. Your data is not sold or rented to any third party.

For detailed information on data collection, storage, and use, please read our Privacy Policy.

• Information may be provided in response to lawful requests from regulatory or law enforcement authorities.
• Certain information is retained as required to comply with AML regulations.
• Requests to opt out of marketing communications can be made through support.

cz999 is committed to operating a reliable and stable platform. However, cz999's liability is limited in the following circumstances:

• If a game session is interrupted mid-way due to loss of internet connection or a technical disruption.
• In the event of any inconvenience caused by server issues from a third-party game provider.
• In the event of account issues arising from your own negligence or security vulnerabilities.
• In the event of unexpected natural disasters, national emergencies, or other force majeure circumstances.

In the event of any technical error, our 24/7 support team will assist in resolving the issue.

cz999 may temporarily suspend or permanently terminate any account under the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, theft, or any other illegal activity.
• Failure to complete KYC verification or providing false information.
• Initiating a chargeback or payment dispute.
• A request by the account holder to close their own account.

Upon account termination, any valid balance may be returned after an audit is completed. However, in cases of termination due to rule violations, all bonuses and related earnings may be forfeited.

cz999 reserves the right to partially or fully amend these terms and conditions at any time without prior notice. Updated terms will take effect as soon as they are published.

For significant changes, an effort will be made to inform players via their registered email or platform notifications. Continued use of the platform after any changes will be considered acceptance of the new terms.

Any dispute or complaint between cz999 and a player will first be addressed through the support channel.

• After a complaint is submitted, cz999 will respond within a reasonable time.
• In resolving disputes, cz999's internal logs and data will be considered the primary evidence.
• It is mandatory to contact support before raising a chargeback or payment dispute.
• In disputes related to game results, the game provider's RNG (Random Number Generator) logs will be considered final.

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24 hours, 7 days — support available in Bengali
• Email: [email protected]

Our support team is always here for you.